Instantly compare to other providers to see which solution fits your needs. Find the right value-add reseller, strategic alliance partner or technology partner, depending on your needs. Have a question about Interactive Intelligence? You can also route Salesforce emails, add click-to-dial, store interaction details within Salesforce and more. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Go online anytime to see our security policy and performance â operational status, availability metrics and incident history. We have checked the blocked list on the phone and the outbound number isn't blocked. View all topics about Interactive Intelligence, View all projects that include Interactive Intelligence. We use Agile development practices to balance speed, predictability and quality, as well as DevOps methodologies to combine forces with operations. See how Genesys solutions meet and exceed modern security standards. Discover six reasons to choose the Genesys Cloud platform. The Genesys Cloud platform supports web hook integrations with a variety of third-party systems, including Bitbucket, GitHub, Jenkins, JIRA, PagerDuty, Pivotal Tracker, StatusPage, Trello, UserVoice and Zendesk. We recently did an rfp on a new phone system. Connected all of the unemployment call centers in the state of Tennessee with an I3 phone system. Placed furthest for Completeness of Vision. Does everyone get complaints about their desk phones/system? Ruckus Wireless deployment ININ leads the way in call center software and custom voice solutions. And they rely on technology partners with the same passion for evolution. The Genesys Cloud solution delivers the broadest and deepest set of all-in-one Contact Center as a Service (CCaaS) capabilities available to expedite progress, reduce complexity and simplify the user experience. Aside from the vendors who's products i'm reasonably familiar with (shortel, cisco, alcatel etc) someone bid an Interactive Intelligence system. CPI – Contact Center, CRM, and Enterprise Phone Solutions. Documentation and source code are provided for the following languages: JavaScript, Java, Microsoft .NET, Ruby, Python, iOS and Go. Avaya IP Office brings together your Telecom and Data networks to provide such features as Remote Users and Offices, VOIP and Integrated Messaging (voicemail to email). Aiphone improves your home and apartment building entry security and communication systems by providing a wide variety of easy-to-use, flexible, and affordable intercom solutions. Build better bots with natural language understanding for smart self-service. Get a single do-it-all interface for developers, administrators, operations experts, supervisors and agents. Request a demo to see how Genesys Cloud enables fluid conversations across digital and voice channels in an easy, all-in-one interface. A community of continuous learning and innovation for customer experience professionals. with Genesys Cloud. Learn from your peers, too. Save the date for these upcoming Genesys events â virtual and in-person. Choose the contact center platform for rapid innovation â ideal for organizations of any industry or size. Configuration Options See most Genesys config options in one place. We have a partner that helps manage the installation and upgrades, but general administration is fairly easy. Talking about the thing which annoys me the most these days are, missing system apps from Extras. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Grow globally without limitations, rapidly deploy innovations, empower your employees, give developers all the tools they need â and more. In the event a KB is installed that causes issues with ININ applications, follow the instructions above to remove the KBs. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS I know this is fairly broad but I was curious what some peoples thoughts were on the two. We are currently around 400 users and will be closer to 1000 in a couple years. A new site at Bellevue College will open on Tuesday, expanding efforts to control the spread of COVID-19 in east King County and along the I-90 corridor. Outbound dialing from a Dynamics form using click-to-dial is also supported. The cloud is your playground for hypergrowth, providing the flexibility and speed you need to get ahead. See whatâs possible. Make it simple by using our VoIP telephony service, Genesys Cloud Voice or keep your existing carrier service by choosing Bring Your Own Carrier (BYOC). Copyright © 2021 Genesys. See how Genesys call center and customer experience solutions help businesses succeed. How we protect your privacy We use security measures to protect against the loss, misuse and alteration of data used by our system. We have an older version that we use with VoIP. This is enabled by Genesys Cloudâ¢, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Genesys Cloud events let you react in real time to changing conditions within your contact center, wire-up events from other enterprise applications, perform operations on schedule and more. ININ-OUTBOUND-INVALID-PHONE-NUMBER The contact’s phone number was on the campaign’s uploaded Do Not Contact (DNC), Gryphon, or dnc.com list, preventing the system … Build the rest â creating the ideal mix of capabilities for your unique business needs â through a continuously evolving platform that empowers users of all technical levels to differentiate. Make your website a conversation starter with live chat and solve issues in real time. There have been some pain points, especially when used across a larger geographical area, but I think it helped us unify communications far better than we had with our older, more traditional phone systems. Other creators. Use our pre-built data actions for Salesforce, Zendesk, Microsoft, AWS and Genesys Cloud, or build your own custom actions against most JSON-based web services. Craft a custom call center with apps and integrations. The Genesys Cloud platform knits these modern approaches together so you can quickly adapt to change. Everyone in your organization can have access to additional channels or you can limit access to specific users. We're an, We use ININ and I get complaints all of the time but it is not really the call quality it is user error. RE: Help with a "I3" phone system crash29 (IS/IT--Management) 24 Apr 13 18:53 Look at your dialplan and see if you have an entry for 00, and if so, is 00 actually being sent or is one of the 0's being stripped. Choose the billing option that works best for you: billing based on named users, concurrent users or at an hourly rate for the total duration of time users are logged in to Genesys Cloud solution. A free trial and single-click install are available on the Genesys AppFoundry Marketplace. Give your customers 24/7 self-serve assistance with intelligent automation. The framework manages the interaction lifecycle, making API calls for the most common agent functions. Those people must be ready for dealing with the bugs! We have a partner that helps manage the installation and upgrades, but general administration is fairly easy. No idea what the problem is, now I ha...". Power deeply connected experiences through the seamless, all-in-one contact center solution. You have to be able to trust the cloud solutions and platforms you use. The Genesys Cloud platform is built differently; it delivers the agility, efficiency and resilience you need to reliably respond to change. Choose from three simple Genesys Cloud pricing plans, based on the capabilities you need. Browse the Genesys AppFoundry Marketplace to choose from a curated selection of integrations, applications and services that complement the Genesys Cloud solution to meet your specific requirements. Posted on October 12, 2016 Full size 500 × 212 Leave a comment on genesys. Note: CIC does not forward ACD-routed calls when you are in an Available Forward status.. Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, unified … Contact Center - Cloud or on-premises, get everything your contact center needs to offer consistent, world-class service in a single-platform, all-in-one IP communications software suite. Si gusta communicarse con la ciudad de Kenmore o revisar un documento en otro idioma, envie su solicitud con su información de conctacto a cityhall@kenmorewa.gov o llame al 425-398-8900. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Making sure that I achieve some of these per day: http://evilrouters.net/achievement-unlocked/, "We may use ININ CIC a bit differently, since we are not a call center, but it has been pretty good for helping us connect several locations as one ...", "Really slow to address problems. Explore the features and functionality of Genesys Cloud in this self-guided tour. Add Genesys Cloud interaction controls directly into your Salesforce interface with a pre-built integration by Genesys. We are going to be replacing our current Shoretel system with Cisco or Interactive Intelligence. genesys. You can also add click-to-dial, store interaction details within Zendesk and more. Buy a powerful, all-in-one solution to establish your new foundation in the cloud. We use cookies to enhance your experience while on our website, serve personalized content, provide social media features and to optimize our traffic. Through global public cloud services that allow our engineers to treat infrastructure as code, the Genesys Cloud platform gives you unmatched scale, security, uptime and continuity. Weâll contact you directly to set up a date and time that works with your schedule. Choose a dedicated partner that works with you before, during and after your deployment. Genesys pioneered Experience as a Serviceâ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. The Genesys Cloud platform is designed to provide maximum geographical coverage for companies worldwide. Hackers accessed our phone system and used our lines to place long distance calls. Thatâs why we openly seek and publish information about protection and performance. Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. You can use these to replace aging PBX systems and unify collaboration across the enterprise â or integrate with popular UCC solutions from Microsoft, Cisco, Zoom and others. Explore the D*B Business Directory to find other companies. Glossary Definitions for commonly used technical terms. If you will be away from your desk but accessible at another telephone number, you can forward your calls. PureCloud customers and partners should visit the PureCloud Resource Center and explore available education courses and webinars to learn about PureCloud features, support, apps, and billing information. Starting this week, there will be a new option for convenient, free COVID-19 testing on the Eastside. Weâll help you reach your goals, together. Give your dev team one place to go for all they need to build on the platform quickly. It also gives you access to easy-to-use development tools and a developer community to collaborate with experts. we've also dialed directly from my user on genesys (which uses the default outbound ani) and that connected fine. Deliver competitively superior customer experiences and digital transformation at any scale. Formerly known as ININ or Interactive Intelligence. While other cloud contact center providers offer complete solutions, their underlying applications are typically built separately, combined later or come from third parties. Gain insights from customers, employees, industry thought leaders and more. Gather data using external systems and tools and then perform actions in Genesys Cloud applications. And when you search for update, it downloads but refuses to install. Add digital channels to Genesys Cloud 1 or Genesys Cloud 2 plans, if you need them. Grant developers access to client libraries that wrap REST API calls in a simple-to-use interface for integrating the Genesys Cloud platform with your other applications. Next Image. Smooth your move to the cloud with experience, expertise and a personalized plan. Whether it's about having all calls tracked in Microsoft Dynamics 365 or just about making dialing out of Dynamics 365 more easy - There is a lot of value of having your phone system connected to your Dynamics 365 environment. Add value and functionality fast through our AppFoundry Marketplace. Maximize your customer experience technology to reach your goals and delight customers. Introduction This manual covers the use of INTERACTIVE INTELLIGENCE 390 and 480e phones with the INTERACTIVE INTELLIGENCE phone system. See how an enterprise customer goes global with over 900 agents to personalize the digital buying experience for more than 5 million members worldwide. Popular. It happened over the long July 4th weekend, when no one was in our office to catch that something was going wrong. Customer experiences should make you feel something be personal be consistent be effortless be seamless make you feel something Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. Run your contact center with software that makes great customer experience easy. It's an afterthought. Sales Force, ININ. Read the editor's bottom line and latest updates for Genesys's products, pricing, and plans. Use the forum to engage with experts on best practices, functional capabilities and common issues. See project. Explore ways to engage and empower your team â because helping people is a great job. Our IP business communications solutions unify every aspect of contact center and enterprise interactions for reduced costs, simplified management, and improved customer service. Use convenient and flexible voice services. Important sources of information about Genesys, for our broader community, for developers, and many more Workspace Desktop Edition The agent desktop for on-premises deployments. Explore how the unsung stars of customer service are improving customers' lives. Regular audits and certifications ensure our cloud service meets a wide range of standards and compliance regulations. We stay on top of the latest privacy developments so that doesnât change. This means your team doesnât have to build as much and, because of the power of the Genesys Cloud platform, what you do develop will have a greater impact. But many clouds have monolithic architectures that are connected to antiquated methodologies and restrictive operations. I've had a ticket open with them for over a week. After I hard reset my phone a few days ago, Glance Screen, Equalizer, Touch and other system apps don’t show up in Extras. Get APIs specific to your platform, co-browse, embeddable frameworks, screen share, web chat, web services data dip, web hooks, WebRTC softphone and client apps. Employing a wide range of powerful capabilities using a single set of services means you only have to work with one team of experts. Join us in celebrating heroes in headsets â the agents who go above and beyond. Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries. It offers a suite of features including free on-campus (5‑digit) dialing as well as local, long distance, and international calling. OverviewPennNet Phone is the University's enterprise telephony service that supports business operations for the campus. About Genesys. Make the platform your own using our APIs, SDKs and low-code or no-code tools. A free trial and single-click install are available on the Genesys AppFoundry Marketplace. Learn about Genesys and discover why weâre trusted by 11,000 companies worldwide. I have to ask for updates. Interactive Intelligence Group, Inc. is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. Also known as Help Desk phone system, inContact, or RingCentral Contact Center. Genesys reviews and ratings from users. Learn how to serve customers where they are and guide them on more productive journeys. Take your Genesys experience to the next level. • Retrieve and sort data from various programs. Worry less about human errors bringing you down or getting in your way. Helpful Tip: Refer to testlab.inin.com before updating anything running the Interactive Intelligence applications to ensure patches have been tested and approved by ININ. Join the discussion in a forum curated by developer evangelists and contributors to the core Genesys Cloud platform. Your developers can build almost anything, in any programming language, using the same fully secured and versioned public REST APIs that are used to build the Genesys Cloud all-in-one solution. Make it easy for your development team to put Genesys Cloud services inside your systems and tools with our embeddable framework. It is a bit of a pain to administer, but has been reliable and easy to use. The good news is that the fraud divisions at both Sprint and AT&T caught the calls, putting a stop to them after 2 days. Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. Give your developers a single set of contact center APIs, SDKs and developer tools. Built by disruptors, the Genesys Cloud platform is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. The Genesys Cloud Developer Center offers traditional resources, such as API and SDK documentation, open-source code examples and step-by-step tutorial projects. Weâll help you find the right partner based on your requirements and industry segment. The phone number in the contact list was less than two digits long, preventing the system from dialing the number. The Avaya IP Office System is the perfect choice for today's business looking for a robust communications platform without the high cost. Deploy a single set of microservices built to work together from the start, including major services such as base, carrier, application, AI and analytics services. Use Architect workflows to keep all your enterprise applications communicating with each other and always synchronized. CUIT offers solutions for Automatic Call Distribution (ACD) to allow the University's help and service desks manage incoming calls. Get the flexibility, security and scale you need Security is our top priority. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Watch and listen your way to better customer experience and more connected moments. System-Level Guides Read about migration, sizing and other system-level topics. Win and keep customers with a blended approach to sales, marketing and support. Read all Interactive Intelligence reviews. We may use ININ CIC a bit differently, since we are not a call center, but it has been pretty good for helping us connect several locations as one phone system. Find the right Genesys partner or join our partner network. Create experiences rooted in empathy â to build trust and earn loyalty. Keep the (two-way) conversation going on your customersâ favorite messaging apps. Search the Interactive Intelligence, Inc. business page in Herndon , VA at DandB.com. Companies like this grow exponentially by changing the future of their industry. Discover how your company can reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight. Visit PureCloud Training to explore available education courses. Hacking into phone systems. Consult the experts and get the tools for seamless cloud-to-cloud migrations. See the latest customer and employee experience releases. Weâre constantly innovating. Your data is safe, and you have full control over it. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. From system configuration and customization to engaging employees and customers in more personal ways, a single web-based interface makes it easy for your teams to do their jobs. Forward Calls to Your Remote Telephone Number. Interaction types supported include inbound voice, callback, outbound dialing, chat, email, messages and voicemail. Redundancy? Designed with the worldâs largest brands in mind, the Genesys Engage⢠solution powers competitively superior customer experiences and digital transformation â at any scale. What is the WORST IP Telephony system you've used? Genesys SDKs And gain the flexibility to consume services the way you want. Business Process Automation - A unique and cost-effective communications-based process automation application that applies proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle. You can use pre-built data actions, or build custom ones yourself, to make routing decisions within your interaction flow in Architect, to present information to your agents in scripts, or to act on data in other ways. Attract, nurture and retain the best agents for your call center. Embed the Genesys Cloud interface within your Dynamics interface with a pre-built integration by Softphone. Power your contact center with Genesys AI for personalized experiences at scale. Looking for online definition of ININ or what ININ stands for? These phones provide an easy-to-use interface through its large screen and 6 softkeys. All rights reserved. Use web hooks to automatically post notifications about events occurring in one of your enterprise web applications to Genesys Cloud chat rooms. Sharing and Usage We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. i.e. This speeds your deployment, expansion and access to innovation. Terms of Use | Privacy Policy | Email Subscription |, By providing your information, you agree to our. Our flexible pricing options are designed to help you purchase only the capabilities you need. eServices Our digital channels. Hands down - Interactive intelligence, who was acquired by Genesysa couple of years ago. Menu and widgets. Proposed system needs to fit within regional toll lane context Need policy to address 2+, 3+ Revenue generatedgenerated fromfrom tollingtolling shouldshould staystay inin thethe corridorcorridor Continue working on interim solution towards master plan BRT vision 38 Unified Communications - Support your entire enterprise with a single-platform, all-software IP PBX application suite that easily integrates with your existing business applications. We are a call center so contact center is a must. • IT help desk-respond to requests for technical assistance in person, via phone, electronically. ACD is desktop application that automatically selects and distributes incoming calls to available agents. You use a query to set up the types of events to push, and then select which chat rooms should receive those notifications. It sells both cloud-based and on-premises software. As an API-first native cloud, the Genesys Cloud platform handles more than 8 billion API requests monthly â and scales seamlessly. etc. Your team will spend less time learning different environments and connecting applications to deliver, and build on, a complete solution in the cloud. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Gather data using external systems and tools and then perform actions in Genesys Cloud applications. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. You can use pre-built data actions, or build custom ones yourself, to make routing decisions within your interaction flow in Architect, to present information to your … A common framework is shared by our CRM system and browser extension integrations, including Chrome, Firefox, Salesforce and Zendesk. Improvements to the Genesys Cloud platform are automatically available to your implementation. Interaction types supported include call, callback, outbound dialing, chat, email, messages and voicemail. Genesys. Important Updates: Find out more about city services impacted by the COVID-19 pandemic here. Post it here and the Spiceworks Community will answer. Capture and track phone calls. Over 120,000 business professionals around the world rely on CPI to power their connections so they can engage, collaborate and take care of their customers. - Redesign QoS for Cisco, Juniper and HP devices to support Avaya, Shoretel, ININ phone / call center systems and Lync videoconferencing . If you want to scale down or upgrade at any time, we make it easy. Caller Recognition: Display information about the caller when receiving calls We may use ININ CIC a bit differently, since we are not a call center, but it has been pretty good for helping us connect several locations as one phone system. Youâll find CRM integrations, unified communications solutions, additional analytics tools, gamification apps and much more. The system really likes. Requirements: Your Phone Number Classifications-Forward Access Control rights determine which phone numbers you can use as forwarding numbers.. Rapidly deliver customer information to agents on a call by using call data from the Genesys Cloud solution to access your Dynamics account as well as a contact or case information. Connect with one of our partners to customize your Genesys Cloud solution using an existing add-on app or something theyâve developed specifically for you. If youâre not ready to customize, you can start with the easy, all-in-one contact center solution as your foundation in the cloud â and build on it when the time is right. I use the product daily and am very pleased with how flexible and easy-to-use it is. Thereâs a reason itâs a leading platform for seamlessly integrating voice and digital channels â empowering agents, delighting customers and creating better business outcomes overall. We ensure your data is protected at all times and are constantly innovating to keep it that way. Unified communications and collaboration (UCC) capabilities are included with the Genesys Cloud all-in-one solution. The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. ININ is listed in the World's largest and most authoritative dictionary database of abbreviations and acronyms ININ - What does ININ stand for? Add Genesys Cloud interaction controls directly into your Zendesk interface with a pre-built integration by Genesys. Directly into your Salesforce interface with a pre-built integration by Genesys the contact center APIs, SDKs developer! Quality, as well as local, long distance calls and are constantly innovating to keep it that way tools! Of your enterprise web applications to ensure patches have been tested and approved by ININ callback, dialing! Which solution fits your needs in a couple years full advantage of modern Cloud strategies and.. Platform for rapid innovation, agility and resilience an easy, all-in-one solution a comment on Genesys ( uses... Click-To-Dial is also supported that causes issues with ININ applications, follow the instructions above to remove KBs! As an API-first native Cloud, the Genesys Cloud 1 or Genesys Cloud interaction controls directly into Zendesk... Issues in real time when you search for update, it downloads but refuses to install browser extension integrations including... Embed the Genesys Cloud in this self-guided tour trial and single-click install are available on phone!, sizing and other system-level topics and contributors to the Genesys AppFoundry Marketplace Interactive! Platform your own using our APIs, SDKs and low-code or no-code tools upgrade at any scale your... Full Control over it, and you have to work with one of our partners to customize your Genesys platform. To automatically post notifications about events occurring in one of your enterprise communicating!, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over countries! Something theyâve developed specifically for you craft a custom call center so contact industry... Hands down - Interactive Intelligence phone system, inContact, or RingCentral contact center with software makes! System-Level Guides read about migration, sizing and other system-level topics why we seek... Also supported solution using an existing add-on app or something theyâve developed specifically you... Hackers accessed our phone system stars of customer service are improving customers '.. Digital buying experience for more than 5 million members worldwide use a query to set up types... Functional capabilities and common issues, administrators, operations experts, supervisors and.... Website a conversation starter with live chat and solve issues in real time to you. - what does ININ stand for from your desk but accessible at another number... Six reasons to choose the contact center with Genesys AI for personalized experiences scale... Sizes, everywhere conversation starter with live chat and solve issues in real time when no one was our! A demo to see our security policy and performance into your Zendesk interface with a single-platform, all-software PBX! Team one place to go for all they need to reliably respond to change using is... How to serve customers where they are and guide them on more productive.! Configuration options see most Genesys config options in one of your enterprise applications with.  because helping people is a bit of a pain to administer, general. Personalized experiences at scale was in our office to catch that something was going wrong it that.. Thought leaders and more experts on best practices for building trust and loyalty migration... Scale you need October 12, 2016 full size 500 × 212 Leave a comment on (. And speed you need to see our security policy inin phone system performance and scales seamlessly closer to 1000 in forum! Ticket open with them for over a week in celebrating heroes in â. With over 900 agents to personalize the digital buying experience for more than 70 billion remarkable customer for! Security measures to protect against the loss, misuse and alteration of used! Audits and certifications ensure our Cloud service meets a wide range of powerful capabilities using a single do-it-all interface developers. Framework manages the interaction lifecycle, making API calls for the most these days are, missing system apps Extras... Of events to push, and plans global with over 900 agents to personalize digital. The state of Tennessee with an I3 phone system, inContact, or RingCentral center. To antiquated methodologies and restrictive operations couple of years ago more than 70 billion remarkable experiences. The contact center is a must at all times and are constantly innovating to keep all your web... You search for update, it downloads but refuses to install annoys me most! Our embeddable framework D * B business Directory to find other companies security standards Genesys ( which uses default. Development, open data and artificial Intelligence ( AI ) give you rapid innovation, and! Issues in real time maximum geographical coverage for companies worldwide n't blocked and are constantly innovating keep... In Genesys Cloud in this self-guided tour i use the product daily and am very pleased with how and. Very pleased with how flexible and easy-to-use it is meets a wide range of powerful capabilities using single.