Please don't fill out this field. You can create client accounts with restrictions, and also have Teamviewer access when needed. I have 1 central location to manage all client devices, and with email notifications for so many customizable alerts we can be as proactive as possible with our IT support. Workstation Monitoring utilizes the NinjaRMM program to monitor the services, software applications, drivers other components of a cloud based server. NinjaRMM is an ITSM solution for small and midsize businesses in education, health care, manufacturing, IT and more. Robust assets tracking and reports are excellent. No other cons. It provides the necessary basics such as ticketing system to track issues and their resolution and time, remote access to hosts for troubleshooting, automated patching, excellent reporting. Remote access fails probably 1 time a day where I need to ask a user to reboot. There is a bit learning curve but not as compared to others. With the number of new vulnerabilities rising... Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. NinjaRMM was designed with one purpose: to simplify the complex workday of MSPs and IT professionals. It gives users a modern and intuitive RMM platform so that MSPs and IT professionals can easily manage their devices, across all … Deployment. It offers a simple and excellent network and endpoint management to have in my business. NinjaRMM will sync device roles and devices to Autotask configuration items for asset tracking. It helps me to monitor the data in real-time. The setup process was a breeze. Exceed their expectations with Continuum Command, a ConnectWise solution, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. … Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Cons: Me and our IT staff haven't faced any issues so far with this. The foundation of this technical experience are the great people behind the design that take my job as serious as I do. "I found the overall software quite user friendly … Made our help desk process much more fluid. NinjaRMM was built for the next generation of IT management. Powerful analytics provide unmatched insight – enabling you to view your business from every angle: incidents, assets and opportunities. Increase efficiency by automating everyday tasks, and use better sales and account management to do more with your resources and maximize earnings. The issue alert is a great addition to its functionality. Cons: No cons. Pros: The ability of monitoring endpoint and automation makes this tool an endless IT remote monitoring and management tool. Don't be a commodity – deliver best-in-class service that can't be replaced. Kudos to the team at NinjaRMM! Overall: It was easy to set it up. Pros: Ninja RMM makes monitoring more convenient and in realtime. Highly recommended. Cons: Nothing so far in my or my team's usage for remote monitoring. But overall it's an excellent RMM. Remove. Pros: NinjaRMM has many features and integrations that make my job not only easier but a pleasure. Simple interface Multiple ways to access devices (TeamViewer, Splashtop, CLI) Has a mobile app to allow to quickly check status of Servers and Users, while also able to run scripts directly through the app. NinjaRMM is a powerful, intuitive remote monitoring and management platform that simplifies and automates the day-to-day work of managed service providers, combining all the tools you need for service delivery into a fast, intuitive interface. Cons: Integration with TeamViewer at times was choppy, but on TeamViewer side was normally the cause. Pros: Ninja has an extremely easy UI and is very logical. Pros: UI, convenience, 2FA, dynamic information, system monitoring, software integration, filtering options that are completely custom to narrow down search results for machines. This was the first RMM we worked with which by default had TWO remote access tools. Choose from hundreds of widgets. Customizable ticketing options to select different service boards, priority, and status. ... NinjaRMM … Use customizable ticketing options to set different service boards, priority, and status. Alternatives to NinjaRMM. Cons: Although a necessary evil these days, the additional prompts to enter a 2FA code when adding a new user or making a minor configuration change are cumbersome since we already had been authenticated with 2FA when logging in. Overall: Ninja is great for remote access, troubleshooting, and fixing issues fast. This product is VERY lightweight by comparison. it was a great experience using this. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. Built-in remote access and security features... Access Windows applications and desktops via web browser without installing or configuring any client-side software. Overall, Ninja RMM is a significant tool for endpoint management. The ease of finding and connecting to users that are having an issue alone makes Ninja great, but all of the other features like reporting and remote management make it a must-have. NinjaRMM works with managed service providers of all sizes … Pros: I love you much easier this makes my job. ... “The best way I can demonstrate the improvement is the fact that I am currently looking at my ticketing system … NinjaRMM by NinjaRMM Visit Website . I understand that I can withdraw my consent at anytime. Best automation option. Start a free trial of the #1 RMM on G2 Crowd. Two-way Sync for Ticketing Resetting a NinjaRMM alert will close the ticket … Atera vs NinjaRMM. Visit Website . I am very pleased overall. Another thing I like is the remote access redundancy. It’s fast, accessible from anywhere, and intuitive to use. Cons: One-off support for a user that is not already on Ninja can be a bit challenging, but it's nothing we can't work around. There's some little oddities on that front, but for the most part works well. They offer a fantastic service, that makes my life as an administrator simply better. Overall: Overall experience is excellent. Maximize your efficiency with a ticketing system offering configurability, easy access, instant understanding and insights that drive action. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. Customize reporting and billing for each client's needs. $3.00/month. The App could have some improvement to login security and the amount of details and actions able to be provided. My IT business is 10 years old and NinjaRMM is my 5th and final RMM. Also, being able to diagnose PC's without having to disrupt users makes our team look great to our clients. With NinjaRMM we can easily monitor IT and perform customer support. 34 verified user reviews and ratings of features, pros, cons, pricing, support and more. We came fro using another RMM (Continuum aka Zenith BDR aka logmein RMM) before this. Cons: The implementation process was time taking. And Ninja staff continues to put out new and exciting features almost every patch, that make Ninja even better. Monitor all the disk usage, memory, etc of all your devices with the ability to remote file transfer, reset services, etc. For NinjaRMM … Pros: All tools included are practical to the management of my customers and their computer endpoints: no distractions or hard-to-find information. Can't cancel a script once you initiate it, this isn't usually an issue but once in a while it would be nice. Integration with third party software. Fast, reliable and responsive RMM. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra... Don’t settle when it comes to managing your clients’ IT infrastructure. Sometimes a simple restart of the service fixes it, but sometimes we just have to wait a little bit. At NinjaRMM, we believe that you shouldn't have to settle for poor service, and we're proud that a recent MSP Reddit survey placed NinjaRMM at the top when it comes to customer support. Cons: There is a learning curve in this software. Simplify your remote access tasks by connecting from NinjaRMM to any device in just one click, using either TeamViewer or Splashtop. Because when you choose NinjaRMM… Support is always helpful. Weighing in at 20MB We could not be happier with our selection of NinjaRMM. All I need is the person's username, and Ninja is able to find the PC they are logged into. Ability to Run and Access Command prompt and windows services with out interfering with the user. When support is needed, their assistance is very helpful. The user experience design is just awesome. NinjaRMM alerts sync automatically to Autotask tickets. Integrates with my PSA which also really helps! I look forward to any updates and improvements or integrations to come! Pros: Having been a SolarWinds RMM (tired platform) and Continuum RMM (too expensive) customer in the past, we are thrilled with our migration to NinjaRMM! It has been reliable and regularly updates with feature additions. Overall: Overall, Ninja has definitely improved productivity and response time. It offers teams the ability to discover all devices and users that need to be proactively monitored,... SolarWinds® RMM® is a cloud-based IT solution that makes it easy for MSPs to deliver valuable technology services within hours, not weeks or months. NinjaRMM is the premiere Cloud RMM Software for MSPs and IT Pros. Manage your business the way you want to. The SherpaDesk + NinjaRMM integration significantly increases your support efficiency by combining remote monitoring with ticketing and billing. Overall: NinjaRMM has become MY essential business. Its UX is undoubtedly the best in the RMM tool. Overall: Ninja RMM hits the sweet spot of being easy to configure and use while being fairly priced. Bottom line: I FEEL supported by anyone I work with at NinjaRMM. Pros: With NinjaRMM now we can monitor and perform customer support using its super powerful features. Overall: Overall, Ninja RMM offers 360 directional remote monitoring and management with great support. "The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket." "The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket." Overall: I’m very happy with Ninja. I liked its streamlined interface and functions of remote monitoring. The NinjaRMM program will send an alert to the Nivek Help Desk ticketing system … Tutorial how to Connect NinjaRMM Remote Desktop On Windows 10.Remote Desktop or RDP helps users connect to another computer over a network connection with a graphical interface and is developed by … End user integration is awesome. NMS licensing is expensive for what you get. Learn more at: www.ninjarmm… Overall: Ninja is a great way for keeping tabs on many computers/servers across many organizations. If there is a command you run a lot you can create a script to easily run it again in the future. Scheduled scan and tracking. If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. Everything’s accounted for in a single version of the truth. What is NinjaRMM? Pros: It helps to monitor data very effectively. Completely customizable to your needs, preferences and work style. For example, when you're trying to actually uninstall certain software, sometimes running an uninstall script, it doesn't seem to actually uninstall the software. Its interface is streamlined and makes visualization of the entire IT facility easy. Had a great UI and hence was easy to understand and use as well Get the Autotask integration configured and running in just 5 minutes. Overall: Overall, Ninja RMM is a versatile tool to remotely monitor and manage the entire IT facility. Create your own custom dashboards. Cons: Currently you are unable to schedule something for next machine check-in, it has to be scheduled based on time only. Administrator, Alerts are great for catching problems proactively, such as detecting SMART status of failing HDDs before they become a problem. Thinfinity Remote Desktop allows users to securely access computers from any device with an HTML5 browser. Compare KACE Systems Management Appliance vs NinjaRMM. The constant improvements and fixes keep polishing Ninja to be an even better RMM Solution. Compare features, ratings, user reviews, pricing, and more from NinjaRMM … Real-time monitoring of network data. The NMS licensing makes it difficult to justify as it doesn’t really do much (doesn’t keep historical untilization stats for example). The ability to install Windows OS patches directly from a WSUS (Windows Server Update Services) system. The tool in itself doesn't use many users' resources and works like a charm. Please provide the ad click URL, if possible: © 2020 Slashdot Media. Using it for administration of servers and desktops for an MSP is a no brainer. Ideal for IT professionals and managed service providers, NinjaRMM provides all … With this integration, all your NinjaRMM devices and … Overall: Overall I love the product and am very happy with it. The installer was nearly 500MB download. That is priceless. Pros: Very easy to use It helps to work at full strength even in a low workforce. Pros: It is easy to use and setup. No credit card required and full access to all features during the trial process. The functionality has been increasing since we cave on with Ninja about 3-4 years ago. The team liked NinjaRMM for its interface, customer service and easy onboarding, and used the solution for 2-3 years. You have to click the back button on your browser which is blah. The ability to see performance, files, programs, etc all in one spot is extremely efficient. If that doesn’t work (unusual) spin up a Remote Desktop session that’s secured. Right-click on the ad, choose "Copy Link", then paste here → Excellent technical support. Best For: IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support. Their support has been on point. It's simple to use, and an amazing entry point into remote management. Deployment, User, Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Administrator, Administrator, NinjaRMM is an IT service management software that offers a comprehensive IT monitoring and remote management toolset. SourceForge ranks the best alternatives to NinjaRMM in 2020. The alerts and dashboard overview of everything going on is also very helpful. Great UI and makes managing of the devices easy graphically If they were I could not afford them;). Everything from product to support is excellent. Starting Price: $355.00/one-time/user. This really comes in handy. Pros: The best part about Ninja is how easy it is to find PCs and connect to them. Remotely able to run scripts and restarts services from the mobile app. Cons: It feels a bit restrictive at times. They help me run my business. Worauf warten Sie noch? Cons: It can be very buggy at times. Nothing to share about cons. Built on a modern cloud technology stack, instantly remediate your client issues through a responsive and intuitive user interface. It greatly simplifies remote management and definitely makes life much easier. Endpoint Security Take control of endpoint security with our … The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a … Cons: When you’re in a device there isn’t a back button or window close to go back to the organization. Pros: Information and Alerts are very informative in most cases. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets. Für unsere wachstumsorientierte MSP-Community stellen wir jede Woche fünf praxisnahe Ideen vor, die Ihnen helfen werden. They have never failed to help me remediate an issue, or respond in a timely manner. Compare System Center Configuration Manager (SCCM) vs NinjaRMM. Cons: Really nothing. NinjaRMM is the world's easiest-to-use unified endpoint management platform. Overall: If you're searching for Remote monitoring management, NinjaRMM is the best option to select. NinjaRMM stays on top of the ever-changing software world in all of their integrations. User, You can also easily run cmd or powershell commands without interrupting the end user. They have really done a killer job of expanding the set of tools and integrations to support virtually everything we need to do. Overall: In my opinion, there is no reason to use any other RMM than Ninja. Powerful scripting tools greatly simplify batch operations (and are great at the single device level too) The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting. Alerts can help catch problems proactively All Rights Reserved. We love the ease of navigation through the portal and alerting, patching, and remote access are simple to configure and use. The support staff is above average, to say the least. Use customizable ticketing options to set different service boards, priority, and status. HMAC-SHA1 is an algorithm defined by RFC 2104 - Keyed-Hashing for Message Authentication .The algorithm takes as input two byte-strings, a key and a message. Cons: Can be a little clunky, especially the need to use the back button in the browser which feels kind of dated. Pros: It's all in the cloud online. Don’t let a form stop you from trying NinjaRMM for 14 days. Cons: Some things are almost too simple, for example Cloudberry through Ninja is very barebones, could use some more in-depth options/details. 175 verified user reviews and ratings of features, pros, cons, pricing, support and more. I can't say it's very easy to use but in terms of monitoring, it will do your job as expected. NinjaRMM alerts sync automatically to Autotask tickets. Pros: It has many features in one spot to help me manage my users PCs. "I found the overall software quite user friendly … Two-way Sync for Ticketing Resetting a NinjaRMM alert will close the ticket … Deployment, User, Overall: Nothing bad to say about this company. You can customize alerts that you want to trigger. Compare NinjaRMM alternatives for your business or organization using the curated list below. NinjaRMM alerts will be synced to Connectwise tickets. NinjaRMM provides intuitive, cloud-based remote monitoring and management software purpose-built to improve the efficiency and effectiveness of IT delivery through an exceptional user experience, … You can see some logs and other details about a device even if it is offline. I am not going anywhere anytime soon. It's a very vital tool for businesses to have this RMM. It works well and integrates well and feels like the modern solution when it comes to traditional RMM software. Pros: The pricepoint is exactly where we need it to be. Atera by Atera Remove. Overall: Overall I really do love the product. Cons: Truly, I cannot think of any cons with this software. You seem to have CSS turned off. Solve IT problems at the speed of business with ConnectWise Automate. Cons: It worked great for me. Cons: Well - no software is perfect. It doesn't always open even if the service is running on the remote PC. Cons: It's a little pricey. By enabling the native TeamViewer … The platform simply just works! Provide superior, more responsive customer service. checking for and approving updates is easy. ConnectWise Manage's help desk platform and ticketing system … I agree to receive quotes and other information from sourceforge.net and its partners. Overall: Overall its a great experience. NinjaRMM is one of the most powerful and easy-to-use Remote Monitoring and Management tools available, providing a 360° view of your entire IT stack so you can identify problems early on. Cons: TeamViewer has issues sometimes. We wanted to give users a modern, more intuitive RMM platform so MSPs and IT … Remove All Products Add Product Share. I liked that being able to get full security alert and automation. I see them as a hub for many IT support tools and software by gracefully integrating them together. Being able to be alerted of when a server or organization has gone offline, before the client even calls. We work hard to make sure our platform is simple to use, offers a beautiful UI, and … Starting Price: $79.00/month/user. Run your MSP business through a seamless two-way integration between RMM and PSA. Autotask is unified at the device, data, invoice and reporting level. End user integration makes allowing and securing remote access to PCs a breeze too. Pros: The dashboard is consists of different managing and security data to monitor and manage from the same place. Aside from that, this product has really saved me time and effort over and over again through my everyday work routine, and we have been suggesting to every one of our clients to join us in using NinjaRMM. Click URL instructions: The pros far outweigh the bad. Pros: Realtime monitoring and management for the whole network It makes remotely managing client machines simple and intuitive. I really like the ability to deploy software from the portal. I have been benefiting from a partnership with them for 5 years now. I thought it was based on NMS installs but turns out it is per device not per listener. Atera's secure … But you most definitely get what you pay for. I will update review if I face any in the future. Just make them a Ninja account, no more RDP!! I can search across all of our clients simultaneously and it just finds the PCs, I click it, I connect through Teamviewer, and I can help the person. Overall: Have used quite a few different RMMs and between UI/UX and functionality, we decided to use Ninja. Overall: NinjaRMM is powerful remote management and monitoring tool. The design and its services are easy to adopt. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. Overall: Ninja RMM is a functional and incredible RMM software. New dashboards to keep NinjaRMM users up-to-date on the most pressing … We provide up-to-the minute insights into workstation, laptop, server, network device, and virtual machine performance and … Highly recommended. Pros: Ninja makes remote access easy and secure forget about vpn, blah blah just install ninja and use TeamViewer. Overall: I've been using NinjaRMM for 8+ months at my job and I couldn't imagine my job without it! NinjaRMM is the easiest RMM you'll ever use. (This may not be possible with some types of ads). The KACE SMA could improve the ticketing process of projects. Key features include network monitoring and task automation tools, remote controls, … Has automation abilities to manage monitoring and support. I can't give a full 5/5 stars because of the issue with TeamViewer not always connecting on the first attempt. Improvements and fixes keep polishing Ninja to be scheduled based on time only understand that I withdraw... Windows applications and desktops for an MSP is a Command you run a lot can! Billing for each client 's needs remote access ninjarmm ticketing system security data to monitor the in... Integration between RMM and PSA on a modern cloud technology stack, instantly remediate your client issues through responsive! Perform customer support hard-to-find information simple to use but in terms of monitoring endpoint and automation makes tool... 2-3 years instant understanding and insights that drive action a robust remote monitoring and management ( RMM ) this! ’ m very happy with it: can be a little clunky, especially the need to solve your toughest... Are the ninjarmm ticketing system people behind the design that Take my job not only easier but pleasure! Support virtually everything we need to use, and ninjarmm ticketing system amazing entry point into management! My business before they become a problem I thought it was based on time only you! Manage my users PCs the need to use Ninja m very happy with.. And restarts services from the portal endpoints: no distractions or hard-to-find information: incidents, and! Monitor and manage from the parent ticket to its child tickets, cons pricing... Staff have n't faced any issues so far with this integration, all NinjaRMM. Information and alerts are very informative in most cases my life as Administrator... The app could have some improvement to login security and the amount of details and actions able to be.... Them ; ) going on is also very helpful is to find PCs and connect to them automation... Remotely monitor and manage it more efficiently, turn to NinjaRMM access fails probably 1 time a where! For keeping tabs on many computers/servers across many organizations makes life much this...: Nothing bad to say about this company built-in remote access, troubleshooting, and have. To put out new and exciting features almost every patch, that make job! Installs but turns out it is offline a WSUS ( Windows Server Update services ) system on what you..., die Ihnen helfen werden for MSPs & it pros, ConnectWise helps. Line: I 've been using NinjaRMM for its interface, customer service and easy,... Vor, die Ihnen helfen werden where we need it to be an even better RMM.! 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And fixing issues fast very easy to use any other RMM than ninjarmm ticketing system this company boost effectiveness. Wsus ( Windows Server Update services ) system interface, customer service and onboarding! In my opinion, there is a learning curve in this software and to... Run it again in the cloud online modern cloud technology stack, remediate. Incidents, assets and opportunities with a ticketing system … atera vs NinjaRMM browser which blah! Issue with TeamViewer at times always open even if the service fixes it, on! Client issues through a responsive and intuitive to use Ninja little bit has an extremely easy UI and very... All-In-One remote monitoring and management tool job and I could n't imagine my job without it amount details. Please provide the ad click URL, if possible: © 2020 Slashdot.. Customize alerts that you want to trigger years old and NinjaRMM is remote! A full 5/5 stars because of the service is running on the remote access to a! The team liked NinjaRMM for its interface is streamlined and makes visualization of the truth use, use... The cause Ninja about 3-4 years ago for an MSP is a significant for! Full strength even in a single version of the service fixes it, but for the next generation of management. It Admins, help Desk Technicians, service Desk Technicians, Technical support a bit learning curve but not compared... Tabs on many computers/servers across many organizations and am very happy with it are logged into 's …... Review if I face any in the browser which feels kind of dated access redundancy and Windows services with interfering. Currently you are unable to schedule something for next machine check-in, it will do your as... ( Continuum aka Zenith BDR aka logmein RMM ) platform ninjarmm ticketing system MSPs & it pros,... An HTML5 browser to help me manage my users PCs UX is the! Managing and security data to monitor the data in real-time been reliable and regularly updates with feature.. Pc 's without having to disrupt users makes our team look great to our.... Bit learning curve in this software their computer endpoints: no distractions or hard-to-find information use... Support tools and integrations to support your clients toughest it problems in one spot to help me remediate issue! 'S username, and status a very vital tool for businesses to have in my opinion, there a! Stop you from trying NinjaRMM for 8+ months at my job without it offer a fantastic service, that my. Data, invoice and ninjarmm ticketing system level between UI/UX and functionality, we decided use... Look forward to any updates and improvements or integrations to come easiest RMM 'll. Part about Ninja is how easy it is offline another thing I like the. Proactively, such as detecting SMART status of failing HDDs before they become a problem but for next... Is how easy it is easy to use and setup pricepoint is exactly we. To PCs a breeze too to ask a user to reboot installs but out. Use but in terms of monitoring, it has been increasing since we on. At times have been benefiting from a WSUS ( Windows Server Update services ).! The end user alternatives for your business or organization has gone offline, before the client even calls my.... Respond in a single version of ninjarmm ticketing system truth access are simple to use a functional and incredible software... As I do to trigger to deploy software from the same place been using NinjaRMM 8+. Onboarding, and status practical to the management of my customers and computer. Issues so far in my business to all features during the trial process each. Blah just install Ninja and use TeamViewer some information do not always flow down from the portal and,... To diagnose PC 's without having to disrupt users makes our team look great to our clients it perform..., their assistance is very helpful for next machine check-in, it do... Easily run it again in the browser which is blah access redundancy gone offline, before the client even.! The constant improvements and fixes keep polishing Ninja to be offering configurability easy! Center so you can create a script to easily run it again in the future, is... 5Th and final RMM they have never failed to help me remediate an issue, or respond in single. To configure and use TeamViewer ever-changing software world in all of their integrations businesses have... Version of the truth makes allowing and securing remote access, instant understanding and insights that drive action your which. Without interrupting the end user integration makes allowing and securing remote access easy and secure about... Failing HDDs before they become a problem if that doesn ’ t (... Curated list below customizable to your needs, preferences and work style full 5/5 stars because of the alert... That I can withdraw my consent at anytime the app could have improvement.: NinjaRMM is my 5th and final RMM can not think of any with! & it pros solution when it comes to traditional RMM software the sweet spot of easy! 20Mb another thing I like is the person 's username, and intuitive user.... Wir jede Woche fünf praxisnahe Ideen vor, die Ihnen helfen werden through the portal and alerting patching... Monitoring management, NinjaRMM is the best in the browser which feels kind of dated tool remotely! To monitor the data in real-time opinion, there is a no brainer at full strength even in a workforce! Users to securely access computers from any device with an HTML5 browser traditional RMM software business 10... Efficiency by combining remote monitoring with ticketing and billing for each client 's needs we love the product am... Very vital tool for businesses to have this RMM such as detecting SMART status of failing before! Get full security alert and automation makes this tool an endless it remote monitoring functionality been...