I am not sure how to get this fixed but I just want to throw this garbage out. I hope Sony updates the firmware as a lot of people are having the same issue, Hi Basem, While we are glad you like the sound quality of our HTZ9F, we are really sorry if you are experiencing audio cut off. by Tom Morgan. Would of liked a bit of extra bass output like an extra bass button but its sufficient. Wi-Fi and Bluetooth-enabled, this sound bar features state-of-the-art Vertical Surround Engine, and 5 different sound modes optimize audio to what you’re hearing. I don't know what's up with those guys that say that the sub and rear speaker cuts off and on but I have the soundbar for a month and I dont have any problems, maybe they using a cheap hdmi cable or they have a sorry internet. The latest firmware versions can be found here : 65X950G Firmware Update : https://www.sony.com/electronics/support/lcd-tvs-android-xg95xx_x95xxg-series/xbr-65x950g/downloads/00016819HT-Z9F Firmware Update : https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016671 Once your TV is updated and both units are powered on, please remove and re-connect the HDMI cable from both the soundbar and TV to establish their “handshake” once again. Full Name: Sony Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the HT-Z9F: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Please check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos Soundbar:- Don't block the soundbar and the connected device.- Place your soundbar near the connected device.- Try a wired connection instead of a wireless connection.- If using a wireless connection, make sure there are no other devices near the soundbar.- Devices such as microwave oven and routers produce electromagnetic waves may that interfere with your soundbar.- Turn on the RF Channel.1. I am loving recent Sony products with Android TV and casting built into the Sound Bars. this has been a terrible experience. The software is defective as Sony will not fix it. Sometimes I think it is the Dolby quality of the Netflix show I am watching, but then both the TV and soundbar are brand new. I dare you to try it. Other than this problem, I would get the system - just know that according to your environment, you may have to deal with this issue. After a few weeks the sound started as uual then stopped but did not restart. The bass is room shacking. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. Try to fix but it does not work. To further enhance your experience, try connecting your smart home speaker( Google Home or Alexa) to the Z9F to enjoy hands-free control of your Z9F Dolby Atmos Soundbar. Bought this as open box from best buy, hesitate to buy at first, now its one year old, I'm glad my purchase was good.This sounds great, when you turn on vertical surround, sounds way different. You really have to hear them ALL before you buy. T.v. I Bought this and a Sony 65 in Bravia tv and have had the sound bar repaired and replaced and the tv has had the main board replaced and still the sound continues to cut out randomly. 5. Can't wait to purchase more sony speakers. HT-ZF9 09/10/2020 by islawight51 (United Kingdom). I am very disappointed. this has been a terrible experience. There is an issue where the subwoofer cuts in and out. Even more when they are selling a sound bar for $700 that broke right away. I purchased this unit new along with a Bravia XBR-65X950H so as to ensure no compatibility issues. I will be returning this unit very soon. In addition to that, the subwoofer does not always kick in. LG OLED55CX5LB | Sony HT-ZF9 | Nvidia Shield TV Pro (2019) | Sony BDP-S6700 | Logitech Harmony Elite. Ease of Use. I know. Hi malcala63, Thank you for the feedback on your experience with your HT-Z9F. There are sound system websites that have discussions on this issue and can provide you some information if it occurs with you. ~Earl, HT-Z9F 25/10/2020 by James Venice FL (USA). However, if you disable HDMI control on your TV and soundbar, you can use the soundbar’s remote to operate the soundbar. But we have experienced the sound just disappears many time in between the movie or series and we have to restart the TV to get the sound from sound bar The connection from source to sound bar is glitchy. The sound bar is a little difficult in set up there is an easy set up feature but I found that it wasn't performing to its best, so I manually adjusted the distance and dB levels on all speakers and what a difference. Still love it! Evetime the one year manufactures warranty expires the sound bars die on us. Excellent sound! Sometime the voice is hard to hear. Hi Rjensen, Thank you for your feedback on the Z9F Dolby Atmos soundbar. Overall decent buy! No matter what I tried (unplugging, updating software, factory resetting both TV and soundbar, replacing the cables), nothing worked. However, tech support from Sony has been frustrating and unhelpful. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.Thank you so much for choosing Sony!- Romeo, HT-ZF9 17/09/2020 by Khy786 (United Kingdom) Verified Purchaser Verified. This item seemed OK at first, and for the first few months, it worked as promised and delivered solid sound. 0. Accompanies Sony tv. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.Thank you so much for choosing Sony!- Romeo. 3.1CH DOLBY ATMOS® / DTS:X™ SOUNDBAR WITH WIFI/BLUETOOTH® TECHNOLOGY | HT-Z9F. Amazing sound. Go and have a listen, you won't be disappointed. After a few weeks the sound started as uual then stopped but did not restart. All of the many sound modes, effects and compatibilities, on this device, fade into irrelevance when trying to just improve the speech. When watching a 4K movie with a decent audio mix, it will blow you away (Bladerunner 2049 is best example). Next, ensure CEC control is enabled on the soundbar and your TV. Starting at $2,499.99. Let's try to isolate the problem by performing some troubleshooting steps provided on the link below:https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.You may also try updating the firmware of the unit to version 2.314 https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016671.If this does not help, please email us at socialsupport@am.sony.com with the following details: Name:Sony.com Username:Model Number:Issue:Telephone Number: Sincerely, RomeoSony Social Support. Glad we replaced it with this sound bar we contact you to have please! More streaming though, the soundbar, the sub-woofer to accompany our new Sony Brivia TV again. 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